Terms and Conditions

CANCELLATIONS/ NO-SHOW POLICY

FUTURE INDIVIDUAL TRAVEL RESERVATIONS

Flexible cancellation
To offer maximum flexibility, Individuals can make amendments or cancellation 48 hours prior to the date of arrival with any cancellation amendment fees. If cancelled within 48 hours of your arrival date, the total price of the reservation will be charged as a cancellation fee. Full prepayment will be taken 2 days prior to arrival, credit card payments will incur 2% surcharge. If your booking is made within 48 hours of arriving at the hotel, you will be charged on the day of booking.

Prepaid Rate Reservations
Full prepayment will be taken at the time of booking and is non-refundable in the event of cancellation.

No-Show Policy
In case you are fail to arrive for your reservation, the full price of the reservation will be charged as a cancellation/no-show fee.

Children’s Policy
There are no accommodation discounts for children, but children under 5 using existing bedding incur no additional charge.

  • Cots are $15 per night to hire
  • Children less than 5 years of age – complimentary breakfast
  • Children ages 5, but less than 13 – breakfast at 50% discount of adult meal Contract Rate
  • No other meal discounts for children.

PLEASE NOTE THAT ALL CANCELLEATIONS MUST BE IN WRITING TO THE HOTEL RESERVATIONS TEAM reservations@thcgroup.co.nz

Coronavirus (Covid-19)
In the event of Coronavirus related travel restrictions being implemented, the Hotel will initiate an extenuating circumstances policy. These restrictions include but are not necessarily limited to:

  • The New Zealand government implementing regional, national, or international travel restrictions due to a COVID-19 outbreak.
  • New Zealand or the Marlborough region entering COVID-19 Alert Level 3 or 4.
  • The customer’s country of origin implementing international travel restrictions.
  • The customer returning a positive COVID-19 test within 30 days of arrival.
  • Airline or wholesale cancellation of services due to COVID-19.



The extenuating circumstances policy allows the Hotel to waive certain booking conditions. The Hotel will hold deposits and allow date changes for up to 12 months from the original date of arrival.

Sign up to receive Special Offers

Our THC Group Hotels

Park Residence Apartments Queenstown
Christchurch City Hotel
The Portage Hotel Marlborough